Iron Botanical Candle Holder
FAQ
Delivery Times?
All our products are manufactured and shipped from the UK from our fulfilment centre in Sheffield. All orders have a 24hr processing time to be picked, packed and shipped. W aim to have your delivery with you in 3-5 Business days.
There is an option for same day shipping at an added cost.
Queries on a delivery?
If you have any queries on your order please email the support team at serenityystores@gmail.com
Can I change my order?
Yes you can change your order within 24hrs of your order being placed. After that point it cannot be changed and any returns will need to be completed through the normal process.
How do I return an item?
We have a 30-day return policy. To be eligible for a return, your item must be in the same condition the you received it, unworn, unused with tags in its original packaging. Please provide proof of purchase when contacting us.
To state a return please email - serenityystores@gmail.com
Contact Us
For any support or general enquiries please contact the team at - serenityystores@gmail.com
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